The balanced scorecard, if used correctly by managers could be used to transform low performing information technology service teams into highly productive and profitable units that meet customer service expectations. Two research questions are answered: Was it the balanced scorecard approach, that made a difference to employee productivity and business performance of the unit, and if so how? What management changes enhanced service delivery improvements which resulted in a change in customer satisfaction?...

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The main purpose of this study is to identify the nature and behavior of online shoppers in Chittagong City, Bangladesh. The data have been collected through a structured questionnaire from 83 respondents randomly from the different areas of Chittagong City, Bangladesh from the month of September to November, 2014. The study reveals that website advertising (45.78%), T.V. Advertisement (20.48%), friends and family members (15.66%) are the important media through which they became familiar about online...

The Ready Made Garments (RMG) industry of Bangladesh evolved over the notion of producing quality products in mass scale by maintaining low costs, providing a competitive edge over the competitors in the global RMG sector. However in recent times this industry went through a paradigm shift and the global customers & regulators are increasingly shifting their focus towards a sustainable business growth, maintaining quality outputs and ensuring a positive impact on the society. A number of studies have...

Many of the waking life of modern human beings nowadays are spent in some kind of work setting. So how happy we feel at work has a direct influence on the overall quality of life. Therefore, understanding what makes us happy or unhappy at work is very crucial. But, surprisingly; there is an absence of sound theoretical and conceptual framework for understanding such an important subject from the organizational perspective. For developing a conceptual framework for happiness at work, two components...

The study focuses on the present scenario of early marriage in Bangladesh and also examines the factors that are associated with early marriage. The study used secondary data from Bangladesh Demographic and Health Survey (BDHS) 2011. This data includes face to face interview of 17,872 ever married women aged 12-49 throughout Bangladesh. Cross tabulation and Chi-Square tests were used in this study to examine the determinants of age at first marriage. Logistic regression analysis was applied to find...

The main aim of the study is to evaluate the SME financing scenario and challenges in Bangladesh. At first, researcher want to see the importance of SME in Bangladesh , which sectors get SME financing, which institutions provides the SME financing then analysis the present scenario of SME financing . And, finally this provides key challenges. This study uses Bangladesh Bank data for FY 2011-15,Ministry of Finance, GOB, 2003-2012,Export Promotion Bureau (EPB) and BAPA 2006-2011.The findings of the...

The study explores share price volatility as an indicator of economic stability in a developing country setting. This study examines the share price volatility of eight selected pharmaceutical and chemical companies listed on the Chittagong Stock Exchange (CSE). The study period was from 2006 to 2013. Data was compiled from a mix of primary and secondary sources. A combination of statistical techniques including Regression Analysis is used to explore the relationship between the selected variables....

The purpose of this paper is to share United Finance Limited’s1 experience of overcoming pitfalls that impact the effectiveness of Credit Risk Grading Model2. It was observed from a sample of 1609 clients of year 2011 and 2012 that the model is not estimating credit risk precisely. Further review of the model reveals that the construction of attributes of the model gives scopes to include biased information emphasizing the significance of formatting attributes properly. Besides, the logic of adopting...

Bangladesh has a mere amount of nonrenewable resources of its own. To meet the growing energy need of the country, major portion of the fossil fuel consumed has to be imported from abroad. Among the indigenous fuel resources, the country has become increasingly dependent on Natural Gas. The structure of the energy consumption over the years has got to be ‘Mono- Fuel’ dependent. With the looming exhaustibility of the nonrenewable energy sources and the rapidly growing energy demand, the policy-makers...