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September 2016 (World Journal of Management)

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September 2016 (World Journal of Management)

Total Articles - 10

Pages 1 – 12

Author: Rami H.M. Aljbour

This study examined the relationship between the age of European expatriates and their adaptability to the Arab culture of Jordan using quantitative comparative correlational methods. Data for this study was collected through an online survey collected from 87 European expatriates who are of different age categories and currently working in Jordan. The findings of this study indicate to the significant relationship between the age of European expatriates and their level of adaptability to the Arab culture of Jordan. It was found that European expatriates of the age category of “51 or elder” are more likely to adapt to the Arab culture of Jordan than those of the age of 50 years or younger. This result reinforces previous studies related to the impact of age of expatriates on their cross-cultural adjustment. The limitation of this study is due to the small size of participants who are currently working only in Jordan. Thus, future research might replicate and expand this study to all Arab markets and with a larger number of participants.

Pages 13 – 30

Author: Lasani Dhanushka Samaraweera and Nuradhi Kalpani Jayasiri

The aim of this study is to identify the factors or antecedents which influence the intensity of adoption of e-business in hotel sector in Sri Lanka and to investigate the relationship between intensity of e-business adoption and business performance. The study was completed within three months. This study develops a conceptual framework to capture antecedents and derive hypothesis. Quantitative method is used as research strategy. Questionnaire was distributed to 50 hotels in order to gather data. Multiple regression model is used as analytical technique. The results depict that organisational learning ability and customer power have significant influence on intensity of adoption of E-Business. The customer orientation and top management emphasis individually do not have significant influence on intensity of adoption of E-Business. However, all the variables jointly influence the intensity of adoption of E-Business. The study further reveals that the intensity of adoption of E- Business has a positive impact on the business performance, thus, improves the performance of hotels in Sri Lanka.

Pages 31 – 50

Author: Sujeong Choi

Although most firms have accumulated customer knowledge in knowledge management systems (KMSs) over time at the organizational level, there is a lack of understanding of its role in creating their own idiosyncratic capabilities and superior performance. Under the circumstances, this study argues that three dimensions of customer knowledge in KMSs namely, customer knowledge level, customer knowledge integration, and accessibility of customer knowledge influence customer service representatives (CSRs)’ knowledge utilization and acquisition, thereby increasing service performance. The results provide empirical support for the assertion. This study offers an insight into how customer knowledge in KMSs ultimately influences service performance.

Pages 51 – 61

Author: Yuhong Zhou, Jie Zhang and Mauro Gatti

Cultural capital is the key to determining the quantity and quality of the entrepreneurship with its essence being innovation. Cultural diversity is a powerful driver to entrepreneur’s innovation. Different cross cultural acculturation strategies may have different impact on the immigrant entrepreneur’s innovation. This study intends to determine this relationship by extending the Berry’s cross-cultural acculturation strategies (integration, assimilation, separation and marginalization strategies) model and outlining a conceptual hypothesis framework. Drawing data from a sample of 91 Chinese immigrant entrepreneurs in Italy, this paper confirms the hypothesis that the cultural diversity and information sharing have a positive impact on immigrant entrepreneur’s innovation. The finding obtained is that when immigrant entrepreneur maintain the dominant culture of the host community as well as sharing information with the host, they tend to be more innovative in generating higher quality and different products & services to meet up with the demand of the host country.

Pages 62 – 71

Author: Alberto Pezzi

Literature has offered positive or negative results of the relationship between performance, cultural distance and experience. This study considers the possibility that cross-border deal experiences can affect the success of the deal and the subsequent benefit from cultural differences. By relying on the event study methodology, we analyzed the stock market reaction of a sample of Italian firms in response to announcements of M&As, joint ventures, and minority stake purchases and found a positive and significant market reaction in response to the announcements. We found that cross-border deal experience positively affects performance. Cultural distance and the interaction between cultural distance and cross-border experience do not have significant results.

Pages 72 – 84

Author: Bernhardett Theron, Andries J Du Plessis and Jimmy Chen

Sustainable living is the awareness of utilising the earth’s natural resources wisely to meet the needs of future generations. Resources are limited regarding the effect of age towards living a sustainable life. This research investigated the influence of age on perceptions of 92 international students towards sustainable living in New Zealand. Quantitative results revealed a negative correlation between students’ perception towards sustainability and an increase in age.

Pages 85 – 97

Author: Zahra Zahira and Ratih Dyah Kusumastuti

The number of hospitals in Indonesia is rapidly increasing. To be able to survive in a highly competitive market, hospitals need to conduct knowledge sharing and innovation to improve their performance. The purpose of this research is to analyze factors affecting knowledge sharing, and the links between knowledge sharing, innovation capability, and performance in class C hospitals in Depok, West Java province of Indonesia. Questionnaires are distributed to 100 hospital supervisors and managers. Results indicate that individual commitment, organizational support and reward affect knowledge sharing, while knowledge sharing affects innovation capability, and innovation capability affects the hospital performance.

Pages 98 – 108

Author: Shahid I. Ali

Research in computer-supported cooperative learning provides evidence that collaborative communication technology can enhance learning performance and increase the affective experience of students in the context of cooperative learning. Most studies, however, have examined learning performance only during the middle and end of the learning process. Thus, it is not clear how information technology can continuously facilitate and improve student performance and learning experience over time. The purpose of this research is to examine how the communication medium facilitates the case instruction in the field of operations management. This study compared traditional, face-to-face cooperative learning environments to computer-supported cooperative learning environments for differences in students’ learning performance and group member satisfaction. Students in the Face-to-Face learning environment consistently perceived higher learning performance compared to Computed mediated environment.

Pages 109 – 125

Author: Torsten M. Kühlmann

Forming cross-border cooperation has become a popular strategy for companies to act successfully in today's global marketplace. Despite their surging popularity, international cooperative arrangements are difficult to handle. Literature highlights that both mutual trust of business partners and control of the partner's behavior contribute to the cooperation's performance. So far, however, there is little empirical evidence on how both factors operate in different national business environments. Differences in national cultures and labor institutions may influence the way in which trust in and control of a foreign business partner is perceived and developed. A survey of 40 Chinese and 50 German small and medium-sized enterprises (SMEs) involved in Sino-German cooperation addressed trust formation, control, and performance. The results suggest that in German SMEs ascriptions of benevolence, integrity and predictability play an important role in trust-building, while the partner's competence did not emerge as a strong antecedent of trust. In contrast, for Chinese SMEs, only the perception of the partner's benevolence significantly contributes to the development of trust. In addition, data reveal that - depending on the SME's home country - exercising control over the cooperation’s transactions differently relates to trust. In German SMEs trust and control show a reciprocal relationship, i.e. relying on formal controls will be more (less) intense when there is a low (high) level of trust. On the other hand for Chinese SMEs trusting the German business partner does not imply less exercise of controls. Trusting neither substitutes nor supplements control mechanisms in the relationship. Finally, it was found for SMEs from both countries that trusting the partner constitutes a more effective factor for the collaboration’s economic success than exercising formal controls. In sum, this research suggests that in order to fully understand the role of trust and control in cross-border business relationships, it is necessary to look at the socio-cultural contexts from which the partnering companies and individuals originate.

Pages 126 – 138

Author: Kungpo Tao and Fletes Sergio

The purpose of this study is to examine the relationships between online customers’ post-purchase behavior and online sellers’ reputation. Customer’s satisfaction based on the evaluation features are examined and discussed in the context of attention theory and consumer behavior. The data used in this study was collected from an online auction (eBay). Both the seller’s and customer’s data have been used to exam the effects of seller’s information and actions on the customer’s feedback and seller’s reputation. The proposed hypothesis has been tested with ANOVAs and the results show that online shopping information not only influences but moderates the online shoppers’ feedback and online sellers’ reputation.

Total Articles- 10

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