Smart Government Systems Adoption: The Case of Saudi Arabia

Mohammed Alajmi, Masoud Mohammadian and Majharul Talukder

Smart government systems are emerging technologies that are being used in many fields of endeavor, such as companies in the public and private sectors. Smart government systems consist of many parts, which play diverse roles in the success of smart government adoption of technologies. The most important factors are technological, organizational, environmental, and social in character, and good preparation has implications for government decision- and policymakers. The aim of this research is to investigate the adoption of smart government systems and their impact on the public sector in Saudi Arabia (SA). Not many studies have examined the factors that are critical to the acceptance of smart government systems. This research involves IT employees who work in the public sector, and their opinions on the adoption of smart government systems. This research integrates three models into one conceptual model, namely, the organization, and environment (TOE) framework, technology acceptance model (TAM), and unified theory of acceptance and use of technology (UTAUT) theories. This research will employ a quantitative approach (survey) for data collection. It provides a method of obtaining quantitative results suitable for later statistical analysis. The research model developed in this study integrates technology models adoption to comprehensively explain the major dimensions, which are technological, organizational, environmental, and social. Importantly, demographic factors play a role in this study and these will serve as moderators influencing IT employees’ perceptions and the expected outcomes of adopting smart government systems.