Research in computer-supported cooperative learning provides evidence that collaborative communication technology can enhance learning performance and increase the affective experience of students in the context of cooperative learning. Most studies, however, have examined learning performance only during the middle and end of the learning process. Thus, it is not clear how information technology can continuously facilitate and improve student performance and learning experience over time. The purpose of this research is to examine how the communication medium facilitates the case instruction in the field of operations management. This study compared traditional, face-to-face cooperative learning environments to computer-supported cooperative learning environments for differences in students’ learning performance and group member satisfaction. Students in the Face-to-Face learning environment consistently perceived higher learning performance compared to Computed mediated environment.
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